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WOW-AFRICA

Thank you for shopping at WOW, your trusted destination for cutting-edge tech products. We want to ensure your complete satisfaction with your purchase, which is why we offer a straightforward and transparent refund and return policy.

7-Day Easy Return Policy
We understand that sometimes things may not work out as expected. That's why we provide a 7-day easy return window for eligible products from the date of delivery.

Eligibility Criteria
To be eligible for a return and refund, please ensure that:

  1. The item is unused, undamaged, and in its original packaging.
  2. The product is returned with all accessories, manuals, and documentation included.
  3. The return request is initiated within 7 days of receiving the product.

Exclusions
Please note that certain items are not eligible for return or refund, including:

  1. Software products that have been opened or activated.
  2. Items damaged due to misuse, mishandling, or unauthorized modifications.
  3. Personalized or customized products.

Return Process
To initiate a return, please follow these steps:

  1. Log in to your WOW account on our website.
  2. Go to the "My Orders" section and select the order containing the item you wish to return.
  3. Follow the prompts to submit a return request, providing relevant details and reasons for the return.
  4. Once your return request is approved, you will receive instructions on how to return the item.

Refund Procedure
Upon receiving the returned item and verifying its condition, we will process your refund within [number of days] days. Please note that the refund amount will exclude any shipping or courier charges incurred during the initial purchase.

Contact Us
If you have any questions or need assistance regarding our refund and return policy, please contact our customer support team at [customer support email or phone number].

Disclaimer
WOW reserves the right to amend or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing WOW. We appreciate your trust and look forward to serving you again!